Get back into your BullSwipe account

Why haven’t I received my verification code?

Check that your email address is correct, look in Spam or Junk, and make sure your internet connection is working. Wait a few minutes before requesting another code. Contact support if it still does not arrive.

1. Check the address shown in the app for typing mistakes.
2. Look in your inbox, Spam and Junk folders.
3. Check your connection, then wait before requesting another code.
4. If the code still does not arrive, contact support. Never send anyone your code.

BullSwipe Help Centre: Why haven’t I received my verification code? ↗

How do I reset a forgotten password?

On the BullSwipe login screen, enter your registered email address and choose Forgot Password. Follow the reset email to create and confirm a new password. If the email is missing, check Spam or Junk and confirm you used your registered address.

1. Open the app, enter your registered email and continue to the password screen.
2. Choose Forgot Password and request the reset email.
3. Follow the reset link, enter a new password and confirm it.
4. Contact support if you still cannot receive the email or complete the reset.

BullSwipe Help Centre: How do I reset a forgotten password? ↗

What should I do if my account is locked?

Repeated unsuccessful login attempts can temporarily lock your account. Wait for the temporary lockout to expire, then try again or reset your password. Contact support if you cannot regain access.

1. Follow any lockout message shown in the app.
2. Use password recovery if you do not remember your password.
3. Contact support if access remains blocked.

BullSwipe Help Centre: What should I do if my account is locked? ↗

What if I cannot access my registered email?

Contact support@bullswipe.com. Support may need to verify your identity before changing your email or restoring access. Provide an alternate contact email, but do not include passwords, authentication codes or identity documents in your initial message.

1. Explain that you no longer have access to your registered email.
2. Give support an email address where they can reach you.
3. Follow the verification instructions supplied through the official support channel.

BullSwipe Help Centre: What if I cannot access my registered email? ↗

Follow the recovery path for the access you have lost

If you have forgotten your password, use the existing password-reset steps. If you cannot access your registered email, contact support and provide an alternate email where they can reach you. Follow any lockout message shown in the app instead of repeatedly retrying the same login.

Keep account recovery separate from a payment problem when describing the issue. Tell support which access step is blocked, but do not include passwords, authentication codes or identity documents in the initial message. Support may need to verify your identity before restoring access.

Why does the app say my email already exists?

Your email may be linked to an existing, unfinished or previously deleted account. Check for typing mistakes, try logging in or use Forgot Password. Contact support if you previously deleted the account or believe someone used your email without permission.

1. Check the spelling of your email.
2. Try the existing account login or password reset.
3. Ask support for help with a deleted account or suspected misuse.

BullSwipe Help Centre: Why does the app say my email already exists? ↗

Why does the app say my phone number already exists?

The number may already be linked to an existing or previously deleted account. Check the number and country code. Use account recovery if you cannot sign in, or contact support if the number was used without your permission or belonged to a deleted account.

1. Check your phone number and country code.
2. Use account recovery if the number belongs to your existing account.
3. Contact support if you previously deleted the account or suspect someone used the number without permission.

BullSwipe Help Centre: Why does the app say my phone number already exists? ↗

What should I do if my phone is lost or stolen?

Secure your account as soon as possible: change your password, review your two-factor authentication settings and contact BullSwipe support if you cannot access your account. Report any suspected unauthorized activity immediately.

1. If you can access your account safely, change your password and review your authentication settings.
2. Contact support if you cannot sign in or suspect someone has used your account.
3. Keep passwords and recovery codes private.

BullSwipe Help Centre: What should I do if my phone is lost or stolen? ↗

Still need help?

Contact support@bullswipe.com or use our support page. Explain what you were trying to do and what happened. Keep passwords, authentication codes, full card details and identity documents out of your initial message.