BULLSWIPE / PRACTICAL HELP
Fix an identity-verification problem
Check your details and document photos before retrying BullSwipe identity verification.
Why did my identity verification fail?
Verification can fail if your details do not match your identification, your document is expired or unsupported, or the photos are unclear. Check the requirements shown in your application, correct any mismatches and contact support if the problem continues.
- Make sure your account details match your official identification.
- Use a valid, unexpired document accepted by the verification flow.
- Take a clear photo in good lighting, with all document edges and details visible.
- Retry with a stable internet connection. If verification continues to fail, contact support.
BullSwipe Help Centre: Why did my identity verification fail? ↗
Check the cause before trying again
Read the message shown in your application. Compare your entered details with your identification, check that the document is accepted and unexpired, and inspect the photos for blur, glare or missing edges. Follow the requirements shown for your application.
If verification continues to fail, explain the message to support. Do not send identity documents in an initial general enquiry; follow instructions supplied through the official verification or support process. Retrying does not establish an approval time or outcome.
Still need help?
Contact support@bullswipe.com or use our support page. Explain what you were trying to do and what happened. Keep passwords, authentication codes, full card details and identity documents out of your initial message.