BULLSWIPE / PRACTICAL HELP
Reach BullSwipe support
Find in-app live chat, email support and the information that helps explain your issue.
How do I reach live chat in the BullSwipe app?
Open the BullSwipe app, go to Profile, choose Support Centre and tap Live Chat. Describe the issue and submit your request. If you cannot access the app, email support@bullswipe.com.
- Open Profile in the BullSwipe app.
- Choose Support Centre, then Live Chat.
- Explain what happened and include the error message if there is one. Never share passwords or authentication codes.
BullSwipe Help Centre: How do I reach live chat in the BullSwipe app? ↗
Give support a clear starting point
Describe what you were trying to do and what happened instead. Include the error message if there is one. For a deposit or withdrawal, include the asset, network and transaction reference where available. For an existing case, include its reference if you have one.
Check attachments before sending them. Remove unrelated personal information and never include passwords, authentication codes, private keys or recovery phrases. Use the official contact route rather than replying to an unsolicited message that offers account recovery.
Where can I check my support case?
Open Profile in the app and select Cases. Choose a recent case to see its status. If you cannot find the case or access your account, contact support by email.
- Open Profile and choose Cases.
- Select the relevant case from Recent Cases to review its status.
- If you need to follow up by email, include your case reference if you have one.
Still need help?
Contact support@bullswipe.com or use our support page. Explain what you were trying to do and what happened. Keep passwords, authentication codes, full card details and identity documents out of your initial message.